Refund Policy

REFUND POLICY

LullaBayou Bath Co.
Last updated: December 1, 2025

We are a small, family-run business and want you to fully enjoy your LullaBayou products. Below is our simple, straightforward return policy.

1. Returns & Exchanges

Because our products are handmade and personal-care items, we cannot accept returns on opened or used products.

We may accept returns on unopened, unused items within 14 days of delivery.
To request a return, please contact us at lullabayoubathco@gmail.com with your order number.

2. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us within 48 hours with:

  • Your order number

  • A photo of the issue

We will make it right with a replacement or refund.

3. Non-Returnable Items

  • Opened products

  • Used products

  • Sale items

  • Gift cards

4. Refund Processing

Once your return is approved, we’ll notify you and process your refund to your original payment method. Shipping costs are non-refundable.

5. Late or Missing Refunds

If you haven’t received your refund:

  • Check with your bank or credit card company

  • Contact us at lullabayoubathco@gmail.com if the issue persists

6. Questions

We’re here to help. Please reach out anytime:
lullabayoubathco@gmail.com